Emergencies can happen when we least expect them, and knowing who to call can make all the difference. Even if you’re a resident, a newcomer, or just visiting France, these official national emergency numbers will help you reach the right services quickly. Keep this list handy for any situation where you or someone else may need urgent assistance. We hope you will never have to use this, but these are the France National Emergency Telephone numbers in case you need help in an emergency.
112 – European Emergency Number
112 is the emergency reserve for the entire European Union.
15 – Samu
15 is the single telephone number per department. It gives direct access to the Samu (emergency medical assistance service).
17 – Police Urgence
Dial 17 on your phone in an emergency concerning a road accident, a disturbance of public order or a criminal offence requiring rapid intervention to protect people and/or property.
If the situation is not an emergency, speak to a police officer via the 24/7 chat (by clicking on the blue button at the bottom right) or dial the number of your police station or gendarmerie brigade.
18 – Fire squad
In France, you call the fire brigade not only in case of a fire but also in case of illness, serious injury, fire, road accident, drowning, flooding, and so on. Dial 18 on your phone when one or more lives are in danger.
114 – Emergency number for deaf and hard-of-hearing people
114, the French emergency number for the deaf and hard of hearing, is a single, national, free number, accessible 24/7 by videophone, chat, SMS or fax.
115 – Samu social
The Samu Social is a group of non-governmental associations that help people in need. Dial 115 on your phone to contact them.
Terrorist attack alert – Kidnapping alert
When an alert is issued and you have information that can help investigators, dial the number that is given during the alert (from France). When activated, this free number is operational 24/7. Specialized police officers will answer you to collect your testimony.
119 – Child in danger
Concerned about a child in danger or at risk of being in danger? A completely free 119 number is at your disposal.
39 19 – Stop the violence
Blackmail, humiliation, insults, blows… Women who are victims of violence can contact this free and anonymous number, 39 19, now accessible 24/7.
30 18 – Net Ecoute – Cyberbullying of young people
The free, anonymous, confidential number 30 18 is the national number against cyberbullying and problems affecting young people on the internet and social networks.
31 14 – Suicide prevention
3114 is a free telephone number that allows people in psychological distress to talk and find a suitable response from professionals in psychiatry and mental health (psychiatrists, specialized nurses and psychologists). Professionals are available 24/7.
116 006 – France victims
You or a loved one are victims of physical, sexual or psychological violence within the family or outside, a road accident, theft or fraud, or any other event that harms you… Dial 116 006, available seven days a week.
30 39 – Single number for access to the law
30 39 was created to facilitate contact with a local justice point. This number is free, can be reached anywhere in the country, and is accessible to people who are deaf and hard of hearing.
For more information: https://www.justice.fr/themes/acces-droit-point-justice
0 800 00 56 96 – Radicalization
There is a toll-free number, 0 800 00 56 96, accessible Monday through Friday from 9 a.m. to 5 p.m., which allows anyone with doubts about radicalization or questions on the subject to get information.
0 805 80 58 17 – Info Scams
Made up of police officers and gendarmes, the “Info Escroqueries” platform is responsible for informing, advising and guiding people who are victims of fraud, and it can be reached at 0 805 80 58 17.
32 37 – On-call pharmacy
Call 3237 or go to the website www.3237.fr to find the pharmacy on call near you.
196 – Sea rescue
To report people having difficulty at sea, contact the regional operational surveillance and rescue centers with a mobile phone from land. Dial 196.
191 – Aviation emergency
For any user in distress, for any direct witness to an aircraft accident, or any person worried about the disappearance of an aircraft and its occupants. Dial 191.
31 17 – SNCF and RATP
In a train or tram? If you witness a situation that poses a risk to your safety or that of other travellers, call 31 17 or send a text message to 31 177.
09 72 67 50 XX – Electricity
A power outage? Call the breakdown service of the distributor Enedis by replacing the XX with your department number.
0972 675 0 + n° du département
0 800 47 33 33 – Gas
Do you suspect a gas leak or outage? Gas safety emergency professionals answer your calls 24/7 on 0 800 47 33 33
0 800 23 13 13 – Drugs addiction services
Find help and support tailored to everyone’s needs, precise information on the effects, risks, the law, reception areas, prevention advice, and referral to competent professionals by dialling 0 800 23 13 13.
09 74 75 13 13 – Gamblers addiction services
Contact 09 74 75 13 13 if you are looking for information, help, or support for yourself or a loved one on gambling addiction issues.
39 89 – Tobacco addiction service
Smoking is not good for your health. Choose a suitable way to quit smoking. Call 39 89 for free information and advice and to follow up.
09 80 98 09 30 – Alcohol addiction services
Whether you are directly or indirectly affected by alcohol consumption, do not hesitate to call 09 80 98 09 30. You will find professionals trained in alcohol use and addiction problems, non-judgmental and confidential listening, precise information, and personalized help.
Emergency Numbers for People with Disabilities
SOS Médecins – Emergency doctors service: 0820 33 24 24 (in Paris)
Centre antipoison (Paris region) – Poison control centre: 01 40 05 48 48
Helpline for English-speaking telecom clients in France: 09 69 36 39 00
Helpline for lost or stolen credit cards: 08 36 69 08 80
Helpline for rape victims or sexual assault / support line: 0800 05 95 95
Helpline for HIV/AIDS information in France: 0800 84 08 00
Poison Control Centers
By Area
Poison control centres are information centres on the toxic risks of all existing medicinal, industrial, and natural products. They provide information for health professionals and the public and assist by telephone in diagnosing, managing, and treating poisoning.
Angers – Tel.: 02 41 48 21 21
Bordeaux – Tel. : 05 56 96 40 80
Lille – Tel. : 0 800 59 59 59
Lyon – Tel. : 04 75 11 69 11
Marseille – Tel. : 04 91 75 25 25
Nancy – Tel. : 03 83 22 50 50
Paris – Tel. : 01 40 05 48 48
Strasbourg – Tel. : 03 88 37 37 37
Toulouse – Tel. : 05 61 77 74 47